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Have questions regarding the new RefWorks or need technical support?
Contact our Support Team for help, or, submit a case.
Telephone support hours are generally:
- Monday – Friday: 6:00 am – 7:45 pm Eastern Time
- Monday – Friday: 3:00 am – 4:45 pm Pacific Time
Weekend support is not available via telephone.
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found on our
New RefWorks Webinars & Screencasts
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Our New RefWorks screencasts are available 24/7 on our YouTube Channel.
Learn to use RefWorks in 20 minutes
Sharing with New RefWorks
Link to the videos from New RefWorks
You can always access our Youtube Channel from New Refworks. Just click on the help button and select the option "Video Tutorials".