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New RefWorks LibGuide: Welcome to the New RefWorks!

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Contact our Support Team for help, or, submit a case.

Telephone support hours are generally:

  • Monday – Friday: 6:00 am – 7:45 pm Eastern Time
  • Monday – Friday: 3:00 am – 4:45 pm Pacific Time

Weekend support is not available via telephone.

In addition, the new RefWorks Support Pages are available at any time.

More information about upgrading to the new RefWorks can be found on our


What is RefWorks?

Welcome to the New RefWorks!

This LibGuide has been updated to quickly link to the product support information in the RefWorks Knowledge Center.  Use the links below to access product information and answers to RefWorks questions.

RefWorks Videos

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