Have questions regarding the new RefWorks or need technical support?
Contact our Support Team for help, or, submit a case.
Telephone support hours are generally:
Weekend support is not available via telephone.
In addition, the new RefWorks Support Pages are available at any time.
More information about upgrading to the new RefWorks can be found on our
We offer several webinars on many different topics each month. Below are links to our schedule of upcoming sessions and recordings of recent ones.
Our New RefWorks screencasts are available 24/7 on our YouTube Channel.
An institutional account is available to anyone at a subscribing institution and includes unlimited document storage, unlimited sharing inside and outside the institution, easy institution-wide sharing, phone and email tech support, training and more.
To create a RefWorks account:
Once you activate your account (you'll receive an email with a link to complete the registration process), you’ll get access immediately and can get started managing your documents.